Retail Manager

Job Description

As a Retail Manager at Retail Dynamics, you will oversee the daily operations of our Johannesburg store. You will ensure excellent customer service while managing staff, stock levels, and financial targets. Your strategic planning skills will help us maintain a competitive edge in the market.

Responsibilities

• Oversee the implementation of store policies and procedures.
• Drive sales initiatives and ensure achievement of store KPIs.
• Conduct market research to stay ahead of retail trends.
• Foster a positive team culture and encourage employee engagement.
• Manage customer relationships to enhance loyalty and retention.
• Prepare and present reporting to upper management regularly.
• Ensure compliance with company policies and procedures.
• Facilitate team meetings to communicate goals and gather feedback.

Requirements

Education

• Bachelor's degree in Retail Management or Business Administration
• Postgraduate qualification in Marketing is a plus

Experience

• 5+ years in a senior retail management role

Technical Skills

• Financial Acumen
• Customer Relationship Management

Soft Skills

• Analytical Skills
• Conflict Resolution

Certifications

• Certified Retail Manager
• Customer Experience Certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience in e-commerce sales: Knowledge of online sales platforms and strategies.
• Proficiency in Point of Sale (POS) systems: Experienced in managing and troubleshooting POS systems.

Benefits

• Attractive salary package with bonuses
• Comprehensive health insurance
• Discounted shopping privileges
• Professional development opportunities

Company Culture

• Inclusivity: We believe in an inclusive workplace that values diverse perspectives and experiences.
• Growth Mindset: We foster an environment that promotes learning and development.
• Respect and Integrity: We uphold the highest standards of respect and integrity when interacting with each other.