Online Business Manager - Johannesburg - E-commerce

Job Description

As an Online Business Manager in Johannesburg, you will play a pivotal role in streamlining our e-commerce operations. With a focus on enhancing customer satisfaction and increasing sales, you will implement effective strategies to grow our online business.

Responsibilities

• Lead and manage e-commerce strategies to improve market share.
• Direct marketing campaigns and analyze customer behavior.
• Supervise day-to-day operations of the online business.
• Collaborate with teams to optimize product listings and inventory management.
• Conduct market research and adapt strategies based on findings.
• Enhance customer service processes and resolve issues effectively.
• Prepare regular performance reports for management review.

Requirements

Education

• Bachelor's degree in Marketing, Business Management, or related field
• Master's degree in a relevant field is a plus

Experience

• 5+ years of relevant experience in e-commerce or online business management

Technical Skills

• E-commerce Management
• CRM Software (Salesforce, HubSpot)

Soft Skills

• Analytical Thinking
• Team Collaboration

Certifications

• eCommerce Management Certificate
• Digital Marketing Certification

Languages

• English: Fluent

Advantageous

• Proficiency in project management software: Experience using tools like Asana or Trello for project tracking.
• Knowledge of social media advertising: Experience creating and managing paid social media campaigns.

Benefits

• Comprehensive health insurance coverage
• Retirement savings plan with company contribution
• Work-life balance initiatives
• Employee training programs

Company Culture

• Continuous Improvement: We are dedicated to personal and professional growth opportunities.
• Inclusive Practices: Our company culture emphasizes the importance of inclusivity.
• Innovation: We encourage innovative thinking and creative solutions.