Hotel Manager

Job Description

We are seeking a dedicated Hotel Manager to lead our Port Elizabeth hotel. The ideal candidate will possess strong leadership skills, oversee daily operations, and ensure the highest standards of guest satisfaction.

Responsibilities

• Lead and train hotel staff to deliver exceptional guest experiences.
• Monitor and manage hotel finances, including budgeting and forecasting.
• Develop new marketing strategies to attract guests.
• Collaborate with other departments to enhance operational efficiency.
• Address guest feedback to improve services.
• Implement cost-control measures to improve profitability.
• Ensure high standards in hotel cleanliness and maintenance.
• Organize staff schedules and oversee personnel management.
• Stay updated on industry trends to remain competitive.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Specialized training in hotel management is preferable

Experience

• 3+ years of experience in a supervisory role in a hotel

Technical Skills

• Revenue Management
• Event Coordination

Soft Skills

• Communication
• Conflict Resolution

Certifications

• Hospitality Management Certification

Languages

• English: Fluent
• Xhosa: Conversational

Advantageous

• Proficiency in multiple languages: Ability to speak various languages is an added advantage.
• Strong networking skills: Build relationships with local businesses and stakeholders.

Benefits

• Comprehensive medical aid coverage
• Paid time off and holiday leave
• Discounts on hotel services
• Supportive work environment

Company Culture

• Professional Growth: We support our employees' career development through ongoing training.
• Work-Life Balance: Offering flexible hours to ensure a great work-life balance for all employees.
• Positive Work Environment: Creating a pleasant and motivating work atmosphere.