IT Support Technician

Job Description

Tech Solutions Inc. is on the lookout for a dedicated IT Support Technician in Johannesburg. The successful applicant will be passionate about technology, capable of providing excellent user support, and skilled in diagnosing and fixing hardware and software issues.

Responsibilities

• Act as the first point of contact for IT support queries.
• Troubleshoot and resolve IT problems in a timely manner.
• Conduct regular system checks and updates on IT infrastructure.
• Assist users with software applications and provide training.
• Document support requests and resolutions for reporting purposes.
• Work closely with vendors for hardware repairs and replacements.
• Assist in maintaining IT security protocols and data protection measures.

Requirements

Education

• Bachelor's degree in Information Technology or equivalent

Experience

• 3+ years of IT support experience

Technical Skills

• Mac OS
• Cloud Services

Soft Skills

• Customer Service
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience in a help desk role: Previous work experience in a help desk support environment.
• Knowledge of cybersecurity best practices: Awareness of security protocols and practices within IT.

Benefits

• Comprehensive health and wellness benefits
• Generous leave policies
• Training and certification reimbursements
• Flexible work hours

Company Culture

• Innovation: We encourage innovative thinking and support new ideas within our team.
• Work-Life Balance: We promote a healthy work-life balance to ensure employee well-being.
• Employee Recognition: We recognize and celebrate our employees' achievements and contributions.