IT Support Technician

Job Description

We are currently seeking an IT Support Technician to join our team in Port Elizabeth. The ideal candidate should possess a strong background in technical support, problem-solving, and customer service. This role involves troubleshooting hardware and software issues and providing timely assistance to our users.

Responsibilities

• Deliver front-line technical support to staff and clients.
• Diagnose issues with computer systems and troubleshoot effectively.
• Assist in performing network and server maintenance.
• Implement security measures to protect sensitive data.
• Support software installations and updates.
• Coordinate with other IT staff to enhance system performance.
• Prepare reports on system usage and user satisfaction.
• Participate in IT projects as needed.
• Ensure a comprehensive understanding of the company's IT infrastructure.
• Deliver excellent customer service while resolving technical issues.

Advantageous

• Experience in database management: Familiarity with SQL databases and data management.
• IT project experience: Participation in IT upgrade or rollout projects, highlighting teamwork and technical skills.

Benefits

• Comprehensive medical aid and retirement fund contributions
• In-house training and skill development programs
• Travel and communication allowances
• Paid time off for public holidays and vacations

Company Culture

• Work-Life Balance: We value the well-being of our employees and offer flexible working arrangements.
• Continuous Learning: Employees are encouraged to further their knowledge and skills through ongoing training.
• Employee Recognition: We regularly recognize and reward the hard work of our employees.