IT Support Technician

Job Description

Join our vibrant team as an IT Support Technician. In this role, you will provide essential technical support, assist in the administration of IT systems, and ensure our technology infrastructure is reliable and efficient. Your expertise will help resolve issues promptly and improve overall tech operations.

Responsibilities

• Deliver exceptional IT support through effective communication and problem-solving skills.
• Maintain up-to-date knowledge of IT tools and technologies.
• Assist in the setup of new user accounts and profiles.
• Perform regular maintenance checks on IT equipment.
• Document support requests and resolutions to improve the knowledge base.
• Ensure compliance with data security protocols and policies.

Requirements

Education

• Certificate or Diploma in Information Technology or related field
• Bachelor’s degree in Computer Science is an advantage

Experience

• 1-3 years of experience in IT support or a similar role

Technical Skills

• Windows/Linux Administration
• Networking
• Hardware Troubleshooting
• Software Installation

Soft Skills

• Communication
• Problem-solving

Languages

• English: Fluent

Advantageous

• Experience with ITIL framework: Knowledge of ITIL best practices for IT service management.
• Knowledge of cloud services: Understanding of cloud computing and associated technologies.

Benefits

• Competitive salary
• Health and wellness benefits
• Opportunity for professional development
• Flexible working hours

Company Culture

• Teamwork: We believe in collaboration and teamwork, ensuring everyone’s skills and ideas are valued.
• Innovation: Our culture promotes new ideas and innovative thinking, encouraging employees to think outside the box.
• Growth Mindset: We support continuous learning and growth for our employees, fostering an environment for personal and professional development.