IT Support Technician

Job Description

We are seeking an IT Support Technician to provide top-notch technical support to our clients and internal teams. The ideal candidate will possess a deep understanding of IT systems and troubleshooting while being able to resolve issues efficiently. This role is perfect for those who enjoy working in a fast-paced environment and have a passion for technology.

Responsibilities

• Assist users with hardware and software installations.
• Provide support for network configuration and troubleshooting.
• Document issues and resolutions in the help desk system.
• Perform regular maintenance on computers and IT infrastructure.
• Work with vendors to resolve technical issues.
• Engage in continuous improvement efforts for IT processes.
• Participate in team meetings and contribute to IT strategy.
• Manage user accounts and permissions.
• Assist with system backups and recovery procedures.
• Stay updated with the latest technology trends.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree is advantageous

Experience

• 2+ years of experience in IT support or related field

Technical Skills

• Windows OS
• Networking
• Help Desk Software

Soft Skills

• Customer Service
• Communication

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with cloud services such as AWS or Azure: Familiarity with cloud technologies and services to assist in IT support.
• Knowledge of Linux operating systems: Understanding of Linux environment and troubleshooting.

Benefits

• Competitive salary package
• Medical aid and retirement benefits
• Opportunities for professional development
• Work-life balance initiatives

Company Culture

• Teamwork: We value collaboration and teamwork, emphasizing collective success within the organization.
• Innovation: We encourage innovative thinking and continuous improvement in our workflows.
• Diversity: We celebrate diversity in our workforce and foster an inclusive environment.