IT Support Technician

Job Description

As an IT Support Technician in Johannesburg, you will be responsible for providing technical support to our staff, troubleshooting hardware and software issues, and maintaining IT systems. Your role is crucial in ensuring the smooth operation of our technology infrastructure.

Responsibilities

• Respond to technical queries from staff in a professional manner.
• Assist in managing IT projects and initiatives.
• Evaluate new technology solutions and recommend improvements.
• Maintain an inventory of IT assets and equipment.
• Collaborate with other departments to ensure IT solutions meet business needs.
• Document troubleshooting processes and support tickets for future reference.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• Relevant IT certifications are advantageous

Experience

• 3+ years of experience in IT support roles, preferably in a corporate environment

Technical Skills

• Linux Systems
• Firewall Management

Soft Skills

• Team Collaboration
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with ITIL framework: Knowledge of ITIL best practices for IT service management.
• Previous experience in a corporate IT environment: Experience in a fast-paced corporate IT setup.

Benefits

• Comprehensive health insurance coverage
• Annual performance bonuses
• Flexible working hours
• Professional development opportunities

Company Culture

• Innovation-driven: We thrive on innovation and encourage creativity in problem-solving.
• Flexibility: We offer a flexible work environment to help employees achieve work-life balance.
• Supportive leadership: Our leadership is approachable and supports employees in their career paths.