Help Desk Analyst

Job Description

We are seeking a detail-oriented Help Desk Analyst to provide exceptional technical assistance and support to our clients in Durban. As part of our dynamic IT support team, you will diagnose and resolve hardware, software, and network issues while ensuring timely and effective customer service.

Responsibilities

• Act as the first point of contact for IT issues and escalate to higher support levels if necessary.
• Ensure timely resolution of technical issues and queries.
• Help create user documentation and training materials.
• Stay updated on the latest technologies and IT trends.
• Assist in maintaining IT infrastructure and server systems.
• Provide exceptional customer service with a friendly and professional demeanor.

Requirements

Education

• Bachelor's degree in Information Technology or Computer Science

Experience

• 3+ years of experience in IT Support

Technical Skills

• Help Desk Software
• Remote Support Tools

Soft Skills

• Interpersonal Skills
• Time Management

Languages

• English: Fluent

Advantageous

• Network+ Certification: CompTIA Network+ certification is beneficial.
• Microsoft Certification: Microsoft Certified Solutions Associate (MCSA) is a plus.

Benefits

• Comprehensive health benefits and wellness programs
• Performance bonuses
• Paid time off and public holidays
• Opportunities to attend tech conferences

Company Culture

• Customer Focus: We are committed to providing outstanding service to our clients.
• Continuous Improvement: We strive for excellence and continuously improve our processes and services.
• Employee Engagement: We foster an environment where all employees are encouraged to contribute ideas.