Help Desk Analyst

Job Description

We are seeking a detail-oriented Help Desk Analyst to provide exceptional technical assistance and support to our clients in Durban. As part of our dynamic IT support team, you will diagnose and resolve hardware, software, and network issues while ensuring timely and effective customer service.

Responsibilities

• Resolve user technical problems through effective troubleshooting.
• Manage and prioritize IT support tickets for efficient service delivery.
• Monitor help desk support requests and follow up with end-users.
• Maintain IT inventory records and assist with audits.
• Participate in IT projects and contribute to improvements in service delivery.
• Work collaboratively with the IT team to address more complex issues.

Requirements

Education

• Bachelor's degree in Information Technology or Computer Science

Experience

• 3+ years of experience in IT Support

Technical Skills

• Help Desk Software
• Remote Support Tools

Soft Skills

• Interpersonal Skills
• Time Management

Languages

• English: Fluent

Advantageous

• Network+ Certification: CompTIA Network+ certification is beneficial.
• Microsoft Certification: Microsoft Certified Solutions Associate (MCSA) is a plus.

Benefits

• Comprehensive health benefits and wellness programs
• Performance bonuses
• Paid time off and public holidays
• Opportunities to attend tech conferences

Company Culture

• Teamwork: We believe in collaboration and value diverse perspectives.
• Innovation: Our culture fosters continuous learning and innovative thinking.
• Work-Life Balance: We promote a healthy work-life balance and support our employees’ well-being.