IT Support Technician

Job Description

As an IT Support Technician, you will play a crucial role in providing technical support to our staff and clients. Your responsibilities will include troubleshooting hardware and software issues, conducting system maintenance, and ensuring a smooth operation of all IT services.

Responsibilities

• Support users with technical questions and issues.
• Track and manage IT equipment inventory.
• Collaborate with team members to enhance service delivery.
• Conduct user training for new systems and software.
• Assist in managing cybersecurity measures.
• Evaluate and recommend new technologies and tools.

Requirements

Education

• Bachelor's degree in Computer Science, IT, or a related field
• Relevant certifications such as Microsoft Certified: Azure Fundamentals are advantageous

Experience

• 3+ years of hands-on IT support experience

Technical Skills

• Linux
• Cloud Services

Soft Skills

• Customer Service
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Familiarity with cybersecurity best practices: Understanding of security principles to safeguard user data.
• Experience with IT inventory management systems: Proficient in using tools for tracking IT assets.

Benefits

• Comprehensive medical cover for you and your family
• Employee assistance programmes
• Flexible hours with the option for remote work
• Ongoing training and certification opportunities

Company Culture

• Team Spirit: We foster a supportive and collaborative environment where everyone feels valued.
• Professional Growth: Our culture encourages personal and professional growth, offering resources for career advancement.
• Work-Life Balance: We promote a healthy work-life balance and flexible working conditions.