General IT Technician

Job Description

Join our robust team as a General IT Technician, where you will provide essential support for our IT operations. You will troubleshoot problems, install and maintain hardware and software, and assist in system upgrades. This position is ideal for someone who thrives in a dynamic environment.

Responsibilities

• Act as the first point of contact for IT-related queries.
• Perform diagnostics and repairs on malfunctioning systems.
• Collaborate with the IT team on system upgrades and migrations.
• Manage user accounts and access permissions.
• Assist in data migration and system backups.
• Maintain accurate records of IT inventory and assets.
• Monitor and manage network security protocols.
• Conduct training sessions for staff on IT policies and tools.

Requirements

Education

• Higher Certificate in Information Technology

Experience

• 1+ years of experience in IT support or a similar field

Technical Skills

• Linux OS
• Active Directory

Soft Skills

• Customer Service
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Familiarity with enterprise-level systems: Experience working with large-scale IT systems and infrastructure.
• Project Management experience: Experience managing small-scale IT projects successfully.

Benefits

• Medical aid contributions
• Performance bonuses
• Training and certification support
• Supportive team culture

Company Culture

• Inclusivity: We embrace diversity and promote an inclusive workplace for everyone.
• Supportive Atmosphere: We prioritize a work environment that values mental wellness and support.
• Work-Life Balance: We strive to maintain a healthy work-life balance for all our employees.