IT Help Desk Technician

Job Description

Seeking an enthusiastic IT Help Desk Technician who will provide expert technical support in Port Elizabeth. You will be responsible for troubleshooting hardware and software issues, assisting with account setups, and managing help desk tickets. If you have a keen eye for detail and enjoy helping people overcome technical challenges, we want you on our team!

Responsibilities

• Record and track issues using the IT support ticketing system.
• Collaborate with the IT Manager on ongoing projects and updates to IT infrastructure.
• Escalate unresolved issues to appropriate technical teams and follow up on ticket status.

Advantageous

• Certification in Cisco Networking: Useful for understanding network integration and troubleshooting.
• Experience with remote working tools: Knowledge of tools like TeamViewer or AnyDesk.

Benefits

• Comprehensive health insurance
• Annual bonuses based on performance
• Employee-friendly work environment
• Opportunities for career growth

Company Culture

• Inclusivity: We celebrate diversity and foster an inclusive workplace for everyone.
• Innovation-driven: We value creativity and out-of-the-box thinking, encouraging our team to explore new ideas and solutions.
• Community Engagement: Our company actively participates in community service and gives back to society whenever possible.