IT Support Technician

Job Description

We are on the lookout for an IT Support Technician to join our dedicated team in Johannesburg. The ideal candidate will possess a solid understanding of IT systems and support, be proactive in problem-solving, and have excellent communication skills. You will provide first-line support to our clients, ensuring their IT infrastructure runs smoothly.

Responsibilities

• Handle day-to-day IT support tasks and user inquiries.
• Provide remote support to clients as required.
• Document and manage support tickets using a helpdesk system.
• Participate in training sessions for new technologies.
• Work with vendors for hardware repairs and support.
• Support software deployments and updates.
• Contribute to improving customer satisfaction through effective support.

Requirements

Education

• Diploma or degree in Computer Science or relevant field

Experience

• 2+ years of experience in a technical support role

Technical Skills

• Linux OS
• Virtualization

Soft Skills

• Adaptability
• Problem-solving

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Experience with IT service management tools: Knowledge of tools such as ServiceNow or JIRA
• Strong analytical skills: Ability to analyze and report on IT metrics.

Benefits

• Comprehensive health insurance
• Employee training and development programs
• Remote work options
• Wellness initiatives

Company Culture

• Collaboration: We believe in teamwork and collaboration to achieve common goals.
• Continuous Learning: We support continuous learning and professional growth for all team members.
• Work-Life Balance: We promote a healthy work-life balance to ensure employee satisfaction.