IT Support Technician

Job Description

We are on the lookout for a dedicated IT Support Technician to join our vibrant team in Durban. In this role, you will provide essential technical support, resolve hardware and software issues, and assist our clients with their IT needs. Ideal candidates will possess a strong understanding of IT systems and excellent customer service skills.

Responsibilities

• Manage user accounts and permissions within IT systems.
• Assist with cybersecurity measures to protect company data.
• Perform software installations and updates across all devices.
• Train users on IT security best practices.
• Assist with IT audits and compliance checks.
• Collaborate with IT team on major technology upgrades.

Requirements

Education

• Bachelor's degree in Information Technology or a related field

Experience

• 5+ years of technical support experience preferred

Technical Skills

• Virtualization
• Security Practices

Soft Skills

• Adaptability
• Attention to Detail

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent
• Afrikaans: Intermediate

Advantageous

• Knowledge of IT compliance standards: Understanding of IT compliance requirements and best practices.
• Experience with mobile device management: Familiarity with managing mobile devices within an organization.

Benefits

• Retirement savings plan with company contribution
• Annual salary reviews
• Access to training and certifications
• Supportive work culture focused on growth

Company Culture

• Innovation Focus: We encourage innovative thinking and creative problem-solving in our operations.
• Employee Wellbeing: We prioritize the wellbeing of our employees and promote a healthy work-life balance.
• Empowerment: We empower our employees to make decisions and take ownership of their work.