IT Support Specialist

Job Description

We are in search of an IT Support Specialist who is passionate about technology and helping people resolve their tech issues. The ideal candidate will have a strong background in providing support for hardware and software, along with excellent problem-solving skills. You will play a crucial role in maintaining the IT infrastructure and ensuring our staff can work efficiently and effectively.

Responsibilities

• Provide technical support for hardware and software issues.
• Diagnose and resolve technical problems related to various technology platforms.
• Install, configure, and maintain hardware and software systems.
• Assist in the setup of new equipment and assist staff with onboarding.
• Maintain an inventory of IT equipment and manage ongoing repairs.
• Troubleshoot network issues and provide connectivity assistance.
• Develop and maintain user guides and documentation for technology processes.
• Train staff on new software or equipment functionalities.
• Update software and apply patches as necessary.
• Ensure all IT policies and procedures are adhered to.

Requirements

Education

• IT Certification in Networking
• Bachelor's degree in IT or equivalent experience

Experience

• 3+ years of experience in IT support roles

Technical Skills

• VPN and Firewall Configuration
• Cloud Computing Services
• Microsoft Exchange Server

Soft Skills

• Organizational skills
• Customer service orientation

Certifications

• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Experience with Linux systems: Familiarity with basic Linux commands and server management.
• Knowledge of cybersecurity principles: Understanding of basic cybersecurity protocols and best practices.

Benefits

• Health insurance benefits
• Retirement contribution plan
• Paid time off and holidays
• Professional development opportunities

Company Culture

• Collaborative Environment: We encourage teamwork and collaboration across all departments to foster innovation.
• Employee Growth: Our company prioritizes the growth and development of our employees, offering continual training and resources.
• Inclusive Workplace: We are dedicated to creating an inclusive environment that values diverse perspectives.