E-commerce Manager

Job Description

We are seeking an experienced E-commerce Manager to lead our online retail strategy in Durban. The successful candidate will be responsible for developing and executing a comprehensive e-commerce strategy to drive sales, enhance the customer experience, and improve operational efficiency. You will manage the online store and collaborate with marketing, sales, and inventory teams to ensure a seamless shopping experience. If you are passionate about e-commerce and have a track record of success in a similar role, we want to hear from you!

Responsibilities

• Lead projects to enhance website functionality and improve user experience.
• Create and manage online advertising campaigns to increase brand visibility.
• Develop strategies for customer retention and loyalty programs.
• Provide training and support to e-commerce staff to promote best practices.
• Conduct market research to understand customer needs and preferences.
• Report on performance metrics to senior management and make recommendations.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Master's degree in Marketing or Business Management is preferred

Experience

• 5+ years of experience managing e-commerce operations

Technical Skills

• Data Analytics Tools (Google Analytics, Tableau)
• Digital Marketing Tools (AdWords, Facebook Ads)

Soft Skills

• Problem-solving
• Communication

Certifications

• E-commerce Marketing Certification
• Project Management Professional (PMP)

Languages

• English: Fluent

Advantageous

• Familiarity with email marketing tools: Experience with MailChimp, Constant Contact, or similar platforms for email campaigns.
• Experience in A/B testing and optimization: Track record of running A/B tests to improve conversion rates.

Benefits

• Attractive salary package with annual bonus potential
• Health insurance and wellness programs
• Generous leave policy
• Remote working flexibility
• Access to training programs and workshops

Company Culture

• Continuous Improvement: A commitment to ongoing learning and adapting to new trends.
• Work-Life Balance: Our employees' well-being is a priority, promoting a healthy work-life balance.
• Engagement with the Community: We actively participate and give back to the community around us.