IT Support Technician

Job Description

As an IT Support Technician in Bloemfontein, you’ll play a crucial role in ensuring our IT systems run smoothly. You will troubleshoot and resolve IT issues, provide tech support to users, and assist in system maintenance. If you're a tech aficionado who loves helping others, we encourage you to apply.

Responsibilities

• Manage user accounts and permissions in IT systems.
• Assist in the implementation of IT policies and procedures.
• Research and recommend solutions to improve IT infrastructure.
• Provide feedback on user experience to enhance the IT service.
• Participate in hardware procurement and asset management.

Requirements

Education

• Diploma or degree in Information Technology or related field
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified) are advantageous

Experience

• 2+ years of experience in IT support or a similar role

Technical Skills

• Windows OS
• Networking
• Hardware Troubleshooting
• Office Productivity Tools

Soft Skills

• Communication
• Customer Service
• Problem-Solving

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with remote support tools: Familiarity with software like TeamViewer or AnyDesk for remote troubleshooting.
• Knowledge of cybersecurity principles: Understanding of basic cybersecurity measures to protect user data.

Benefits

• Competitive salary package
• Health and wellness benefits
• Generous leave policies
• Opportunities for professional development

Company Culture

• Supportive Environment: We foster a culture of teamwork and collaboration, encouraging our employees to share ideas and support each other.
• Innovation: We are committed to leveraging the latest technologies to remain at the forefront of the IT industry.
• Growth Opportunities: We believe in the continuous growth of our staff through training and mentorship.