General IT Technician

Job Description

As a General IT Technician, you will focus on delivering exceptional service in our Durban office. You will assist with troubleshooting hardware and software problems while collaborating with team members to enhance our IT services. This role presents an exciting opportunity to further develop your skills in a bustling IT environment.

Responsibilities

• Troubleshoot technical issues and provide effective solutions.
• Administer LAN/WAN networks and ensure system integrity.
• Conduct training sessions for users on best practices.
• Support IT projects and implementation as needed.
• Engage in proactive problem management to minimize downtime.
• Contribute to the improvement of IT processes and procedures.
• Assist in managing information security measures.
• Document system configurations and updates.

Advantageous

• Experience with cloud platforms: Familiarity with AWS or Azure for cloud services.
• ITIL Foundations Certification: Understanding of IT service management best practices.

Benefits

• Medical aid coverage
• Retirement savings plan
• Opportunities for career advancement
• Work-life balance initiatives

Company Culture

• Team-oriented Environment: We promote teamwork and collaboration among our staff to achieve common goals.
• Innovation-driven: We encourage innovative ideas and approaches to problem-solving within IT.
• Professional Development: We invest in our employees’ growth and provide training opportunities.