IT Support Technician

Job Description

We are on the lookout for a skilled IT Support Technician to join our Bloemfontein office. The ideal candidate should have a strong understanding of IT systems, hardware, and software applications. You will be responsible for troubleshooting technical issues, providing support to clients, and ensuring a smooth operational environment.

Responsibilities

• Support staff with their IT-related queries and challenges.
• Ensure all hardware and software are functioning optimally.
• Perform diagnostic tests on IT equipment.
• Engage with vendors for hardware repairs and replacements.
• Assist in managing IT projects.
• Develop user manuals and training materials.
• Conduct regular audits of IT systems.
• Maintain an inventory of software licenses.
• Implement IT best practices.
• Collaborate with team members to enhance service delivery.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of experience in IT support or helpdesk role

Technical Skills

• Linux OS
• Virtualization Software

Soft Skills

• Time Management
• Adaptability

Languages

• English: Fluent

Advantageous

• ITIL Certification: Knowledge of IT service management best practices.
• Project Management Certification: Understanding of managing IT projects effectively.