Hospitality Manager

Job Description

As the Hospitality Manager, you'll be responsible for the day-to-day operations of the hotel, leading a dedicated team to provide excellent service. You should possess strong leadership skills, a solid background in hotel management, and a passion for guest satisfaction, ensuring a welcoming environment for all guests.

Responsibilities

• Direct hotel operations and ensure all standards are met.
• Hire, train, and supervise hotel staff to deliver exceptional service.
• Address guest feedback and implement corrective measures.
• Analyze financial data to improve operational efficiency.
• Promote the hotel's services and create awareness in the community.
• Ensure all safety and security protocols are adhered to.
• Manage vendor relationships and procure necessary supplies.
• Enhance guest relations through community engagement.
• Develop and encourage guest loyalty programs.
• Maintain up-to-date knowledge of market trends and competitor activity.

Requirements

Education

• Hospitality Management or Business Administration
• MBA preferred

Experience

• 5-7 years of experience in a managerial role within hospitality

Technical Skills

• Revenue Management
• Event Planning

Soft Skills

• Problem Solving
• Interpersonal Skills

Certifications

• Hotel Management Certification
• CPR Certification

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Fluency in an additional language other than English: Able to communicate with a diverse range of guests.
• Previous experience in a luxury hotel environment: Background in managing high-end guest services and luxury experiences.

Benefits

• Attractive salary with incentives
• Comprehensive health insurance
• Generous leave policies
• Opportunities for advancement within the company

Company Culture

• Innovation: We embrace new ideas and approaches to hospitality management.
• Employee Recognition: We celebrate our employees' successes and contributions to the team.
• Work-Life Balance: We support a healthy work-life balance for our employees.