IT Support Technician

Job Description

We are seeking an IT Support Technician to join our team in Cape Town. The ideal candidate will be responsible for ensuring the smooth operation of IT systems, providing technical support, and resolving issues efficiently. Your expertise in troubleshooting and client interaction will be key to our operations.

Responsibilities

• Act as the first point of contact for IT support.
• Diagnose and resolve technical issues in a timely manner.
• Set up and configure new user accounts and devices.
• Document technical procedures and processes.
• Escalate issues to senior staff when necessary.
• Participate in team meetings to discuss ongoing projects.
• Assist in disaster recovery processes.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• MCSE certification is advantageous

Experience

• 3+ years of experience in IT support and administration

Technical Skills

• Mac OS
• Remote Support Tools

Soft Skills

• Problem-solving
• Time Management

Languages

• English: Fluent

Advantageous

• Experience with cloud services (AWS/Azure): Exposure to cloud platforms and services.
• IT project management experience: Experience in managing small IT projects.

Benefits

• Comprehensive health insurance
• Retirement savings plan with company match
• Flexible working hours
• Ongoing training and career development

Company Culture

• Continuous Improvement: We believe in continuous improvement and encourage feedback.
• Supportive Environment: We provide a supportive environment that promotes personal growth.
• Diversity and Inclusion: We value diversity and inclusion and aim to build a diverse workforce.