Patient Financial Representative

Job Description

As a Patient Financial Representative, you'll manage all facets of patient billing, insurance claims, and payment processing to ensure that patients receive accurate and timely financial services.

Responsibilities

• Review and update patient demographic and insurance information.
• Generate and review patient bills, ensuring accuracy.
• Handle patient inquiries related to billing and payment options.
• Collaborate with healthcare providers to resolve billing discrepancies.
• Follow up with insurance companies on claim denials and payment delays.
• Process payments and reconcile accounts.
• Provide support to patients in understanding their financial responsibilities.
• Assist in the development of billing processes and improvements.

Requirements

Education

• Bachelor's degree in Finance, Accounting or related field

Experience

• 2+ years of experience in healthcare billing or a financial role

Technical Skills

• Medical Coding
• Claim Processing Systems

Soft Skills

• Problem Solving
• Customer Service Orientation

Certifications

• CPC (Certified Professional Coder)
• CPB (Certified Professional Biller)

Languages

• English: Fluent

Advantageous

• Certification in Medical Coding and Billing (CPC, CPB): Certifications demonstrating expertise in medical billing practices.
• Experience working as a Patient Financial Representative: Previous roles that provided direct experience with patient financial matters.

Benefits

• Extensive healthcare coverage for employees and dependents.
• Annual leave and paid time off.
• Employee wellness and support programs.
• Opportunities for professional development.

Company Culture

• Growth Opportunities: We invest in our employees through ongoing training and career advancement programs.
• Respect: We believe in treating everyone with respect and valuing each individual's contribution.
• Community Engagement: We actively participate in community service and outreach initiatives.