IT Support Technician

Job Description

As an IT Support Technician at Tech Innovations Inc., you will be responsible for delivering top-notch technical assistance to our teams. This position requires proficiency in diagnosing hardware and software issues, providing support for network-related problems, and ensuring that all IT systems function properly. Your expertise will contribute to a productive work environment and improve user satisfaction.

Responsibilities

• Offer first-line support to users experiencing technical difficulties.
• Implement IT policies and procedures effectively.
• Ensure system backups are carried out regularly.
• Configure user accounts, permissions, and passwords.
• Participate in the development of training materials.
• Assist in the rollout of new applications and updates.

Requirements

Education

• Diploma in IT or related field
• BSc in Computer Science is a plus

Experience

• 3+ years of experience in an IT support role

Technical Skills

• Linux OS
• Troubleshooting

Soft Skills

• Teamwork
• Adaptability

Certifications

• CompTIA Network+ Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Knowledge of ticketing systems: Experience using ticketing systems for managing user support requests.
• Experience in cybersecurity measures: Understanding of cybersecurity practices to protect company data.

Benefits

• Comprehensive medical aid coverage
• Annual performance bonuses
• Flexible working hours
• Paid time off and sick leave

Company Culture

• Innovation-driven: We prioritize creativity and encourage our team to find innovative solutions.
• Supportive Management: Our management team is approachable and supports staff in their roles.
• Work-Life Balance: We promote a healthy work-life balance, understanding the importance of personal well-being.