Customer Support Representative

Job Description

Join our vibrant team in Pretoria as a Customer Support Representative, where you'll be the first point of contact for our customers. You will assist with inquiries, provide troubleshooting support, and ensure a high level of customer satisfaction. Your role will be pivotal to fostering a positive customer experience and brand loyalty.

Responsibilities

• Manage a high volume of incoming customer calls and emails.
• Provide accurate, valid, and complete information.
• Ensure adherence to company policies and procedures.
• Participate in training sessions for continuous improvement.
• Support the onboarding of new team members as needed.