Retail Manager

Job Description

As a Retail Manager in Durban, you will oversee the daily operations of our store, ensuring that sales targets and customer satisfaction are consistently met. Your leadership will drive the team's performance and foster a positive shopping experience for our customers.

Responsibilities

• Establish performance metrics for staff and store performance.
• Directly involve yourself in sales on the floor to enhance customer interaction.
• Safeguard company assets by implementing effective operational procedures.
• Facilitate regular team meetings to communicate updates and challenges.
• Utilize CRM tools to track customer preferences and improve service.
• Assist in the development of local marketing initiatives.
• Manage staff schedules to optimize customer service and operational efficiency.
• Work with HR to resolve staff issues and ensure compliance.
• Participate in community events to enhance store visibility.
• Stay informed about industry trends and competitor activities.

Requirements

Education

• Bachelor's degree in Retail Management or related field
• Master's degree is a plus

Experience

• 6+ years of experience in retail operations management

Technical Skills

• Customer Relationship Management (CRM)
• Visual Merchandising

Soft Skills

• Problem-Solving
• Teamwork

Certifications

• Retail Management Certification

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Multilingual Skills: Ability to speak multiple languages is an asset.
• Proven Track Record in Sales Growth: Demonstrated success in driving sales and revenue growth.

Benefits

• Comprehensive health insurance plan
• Retirement savings plan with company match
• Flexible working conditions
• Continued education and training opportunities

Company Culture

• Innovation: We embrace innovation and encourage our team to think creatively and offer new ideas.
• Empowerment: We empower our employees by providing opportunities for personal and professional growth.
• Work-Life Balance: We support a healthy work-life balance, understanding the importance of personal time.