IT Support Technician

Job Description

As an IT Support Technician in Port Elizabeth, you will handle daily IT support requests from users. Your role includes troubleshooting and resolving hardware/software issues, providing guidance, and collaborating with team members to improve service delivery.

Responsibilities

• Diagnose and troubleshoot hardware and software issues.
• Provide technical support via phone, email, and in-person.
• Install and configure computer systems and applications.
• Assist with network setup and troubleshooting.
• Maintain inventory of IT equipment and software.
• Train users on new technologies and software.
• Document and track support requests using ticketing system.
• Collaborate with the IT team on projects and initiatives.
• Ensure compliance with company IT policies and procedures.

Requirements

Education

• Relevant IT qualification or Diploma

Experience

• 2+ years of experience in IT support roles

Technical Skills

• Windows & Mac OS
• Networking
• Helpdesk Software

Soft Skills

• Communication
• Problem-solving
• Customer service

Certifications

• CompTIA A+ Certification
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with VoIP technologies: Familiarity with VoIP systems and troubleshooting techniques.
• Knowledge of cloud services: Understanding of cloud-based technologies like AWS or Azure.

Benefits

• Competitive salary package
• Health insurance contributions
• Annual leave and sick leave
• Opportunities for professional development

Company Culture

• Team Spirit: We foster a collaborative atmosphere where teamwork is highly valued.
• Continuous Improvement: We encourage a culture of learning and continuous professional development.
• Inclusivity: Our workplace is welcoming to all, promoting diversity and inclusion.