IT Support Technician

Job Description

In the role of IT Support Technician, you'll be essential in managing and resolving technical issues for our staff. You will assist users with software installations, hardware repairs, and network connectivity, ensuring that our operations run smoothly. A strong technical aptitude and excellent communication skills are key to success in this role.

Responsibilities

• Serve as the first point of contact for technical support to all employees.
• Troubleshoot hardware and software problems effectively and promptly.
• Support IT team with the installation and upgrading of existing software.
• Ensure local backups are carried out and data integrity maintained.
• Assist with technology projects as assigned.
• Implement preventative maintenance plans for IT equipment.
• Keep abreast of new technologies to provide effective solutions.
• Generate reports on resolved and outstanding issues.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• CompTIA A+ or similar certification preferred

Experience

• 2-4 years of experience in an IT support role

Technical Skills

• Windows Server
• Networking Concepts
• Hardware Troubleshooting

Soft Skills

• Communication
• Time Management

Certifications

• Microsoft Certified: Azure Fundamentals
• CompTIA Network+

Languages

• English: Fluent

Advantageous

• Experience with virtual machines: Hands-on experience with virtualization technologies such as VMware or Hyper-V.
• Knowledge of IT security practices: Understanding of security protocols and procedures to protect data.

Benefits

• Competitive salary with performance bonuses
• Medical aid cover
• Paid leave and public holidays
• Opportunities for professional development

Company Culture

• Team Spirit: We promote a collaborative work environment that values teamwork and shared success.
• Innovation: Our culture is rooted in creativity and innovative solutions.
• Growth Mindset: We encourage continuous learning and professional growth for all employees.