IT Support Technician

Job Description

Join us as an IT Support Technician in Durban, where you'll play a critical role in resolving technology issues and supporting staff with IT-related inquiries. Your expertise will ensure a smooth operational flow within our organization.

Responsibilities

• Administer user accounts and permissions.
• Manage escalated issues and liaise with external support vendors.
• Ensure effective communication with users regarding their support requests.
• Participate in IT projects and contribute to enhancements.
• Analyze recurring issues to identify trends and propose solutions.
• Assist in maintaining the organization's cybersecurity measures.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3-4 years of experience in a technical support role

Technical Skills

• Windows OS
• Networking
• Help Desk Software

Soft Skills

• Analytical Thinking
• Teamwork

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Administrator Associate

Languages

• English: Fluent

Advantageous

• ITIL Foundation Certification: Certification in ITIL practices for IT service management.
• Experience in customer service roles: Background in providing high-quality customer service.

Benefits

• Comprehensive health insurance package
• Employee assistance programs
• Continuous training and development opportunities
• Work-life balance initiatives

Company Culture

• Inclusivity: We value diversity and inclusivity, ensuring all employees feel welcome and valued.
• Employee Wellness: We prioritize the well-being of our staff, offering wellness initiatives and programs.
• Open Communication: We foster open communication and feedback across all levels of the organization.