IT Support Technician

Job Description

Join us as an IT Support Technician in Cape Town, where your skills will help maintain optimal IT performance. You will provide technical support, manage hardware and software issues, and assist users in navigating IT challenges. This role requires excellent interpersonal skills and a keen attention to detail.

Responsibilities

• Respond to and resolve technical support tickets in a timely manner.
• Assist with routine maintenance and upgrades of IT systems and equipment.
• Provide user training on new technologies and systems.
• Document all interactions and resolutions in the ticketing system.
• Work closely with external vendors to resolve issues.
• Perform regular backups and recovery operations for critical data.
• Identify opportunities for process improvements in IT support.
• Assist in the implementation of new technology solutions.
• Create and update user documentation and FAQs.
• Participate in IT projects and initiatives as required.

Requirements

Education

• Diploma or Degree in Information Technology or related field

Experience

• 2+ years of experience in IT support or related field

Technical Skills

• Windows/Mac OS
• Networking
• Help Desk Software
• Hardware Troubleshooting
• Software Installation

Soft Skills

• Customer Service
• Communication
• Problem-solving

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with cloud services (AWS, Azure): Familiarity with cloud technologies and their management.
• Knowledge of cybersecurity principles: Understanding of basic cybersecurity practices to protect data.

Benefits

• Competitive salary with performance bonuses
• Health and wellness benefits including medical aid
• Paid leave and flexible working arrangements
• Opportunities for professional development and training

Company Culture

• Innovation: We encourage innovative thinking and value creative solutions.
• Team Spirit: Our team collaborates closely, sharing ideas and supporting each other.
• Continuous Improvement: We foster a culture of learning and growth, enabling our employees to develop their skills.