IT Support Technician

Job Description

We are looking for an IT Support Technician to join our dynamic team. You will be responsible for providing technical assistance, diagnosing hardware and software issues, and ensuring the smooth operation of our IT systems. The ideal candidate will thrive in a fast-paced environment and have a strong commitment to excellent customer service.

Responsibilities

• Respond to user inquiries and technical issues promptly and professionally.
• Assist in the installation and configuration of new hardware and software.
• Maintain and monitor IT equipment and systems.
• Create and manage user accounts and permissions.
• Document all actions taken and maintain records of support activities.

Requirements

Education

• Diploma in Computer Science or related field
• Bachelor's degree in Information Technology is preferred

Experience

• 2-4 years of experience in technical support or helpdesk roles

Technical Skills

• Hardware and Software Troubleshooting
• ITIL Foundations

Soft Skills

• Teamwork
• Time Management

Certifications

• Cisco Certified Network Associate (CCNA)
• CompTIA Network+

Languages

• English: Fluent

Advantageous

• Experience in a fast-paced support environment: Proven ability to thrive in high-pressure tech support situations.
• Experience with scripting languages: Knowledge of scripting languages such as PowerShell or Bash.

Benefits

• Medical aid and health insurance
• Retirement savings plan
• Work-life balance initiatives
• Opportunities for career growth

Company Culture

• Innovation: We embrace innovation in our solutions, encouraging creative problem solving.
• Team Spirit: Our environment fosters teamwork and collaboration across all departments.
• Professional Development: We prioritize the growth and learning of our employees through various training initiatives.