IT Support Technician

Job Description

We are seeking an IT Support Technician to bolster our support team in Midrand. This role involves providing first-class technical support, troubleshooting a wide range of IT issues, and maintaining the integrity of our systems and networks. The ideal candidate will have a knack for problem-solving, strong communication skills, and a desire to help others.

Responsibilities

• Serve as the first point of contact for IT support queries.
• Troubleshoot network issues and perform basic admin tasks.
• Keep detailed logs of support issues and solutions.
• Assist in maintaining the organization’s IT infrastructure.
• Help implement new technologies as required.
• Collaborate with vendors for hardware repairs.
• Provide exemplary customer service throughout the support process.
• Proactively identify recurring issues and suggest solutions.

Requirements

Education

• Diploma or degree in Information Technology
• Additional IT-related certifications are ideal

Experience

• 2+ years of hands-on experience in IT helpdesk support

Technical Skills

• Linux OS
• Active Directory

Soft Skills

• Customer Service Orientation
• Team Player

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience in a corporate IT environment: Experience supporting multiple users in a corporate setting.
• Familiarity with IT security practices: Understanding of data privacy and security protocols.

Benefits

• Competitive salary and performance incentives
• Health insurance coverage
• Ongoing training and development opportunities
• Flexible working hours

Company Culture

• Diversity and Inclusion: We strive to cultivate a diverse and inclusive workforce, celebrating various perspectives.
• Work-Life Balance: We promote a healthy work-life balance, allowing flexibility where possible.
• Open Communication: We foster an environment where all team members can speak up and express their ideas.