Eligibility Interviewers, Government Programs

Job Description

As an Eligibility Interviewer for our government programs, you will play a vital role in assisting families with their applications. You'll be responsible for conducting interviews, gathering necessary documentation, and providing guidance to ensure families receive the support they need.

Responsibilities

• Conduct initial and follow-up interviews with clients to gather necessary information.
• Evaluate and assess client eligibility for government assistance programs.
• Document and maintain detailed records of all interactions and case updates.
• Coordinate with local agencies to provide holistic support to clients.
• Provide clients with information on available community resources and services.
• Monitor and report on client progress and outcomes.
• Engage in continuous professional training to remain informed about policies and practices.

Requirements

Education

• Bachelor's degree in Social Work or related field

Experience

• 2+ years of experience in case management or family support

Technical Skills

• Database Management

Soft Skills

• Problem-solving
• Team collaboration

Languages

• English: Fluent

Advantageous

• Fluency in additional languages: Ability to communicate in multiple languages is a plus.
• Knowledge of community resources: Familiarity with local community services and support networks.

Benefits

• Comprehensive medical cover
• Retirement savings plan with company contribution
• Supportive and inclusive work environment
• Access to mental health resources

Company Culture

• Innovation and Collaboration: We encourage innovative ideas and collaborative approaches to problem-solving.
• Empowerment: Our goal is to empower families and help them achieve self-sufficiency.
• Ethical Standards: We comply with ethical practices in interactions with clients and stakeholders.