Hotel General Manager

Job Description

We are seeking a talented Hotel General Manager to oversee our Durban property. This role requires a strong focus on guest satisfaction and operational excellence, ensuring the hotel meets profitability targets while providing memorable experiences.

Responsibilities

• Manage all hotel operations including front desk, housekeeping, and food & beverage services.
• Design and implement training programs to upskill staff and improve service delivery.
• Conduct regular market analysis to adapt strategies and enhance competitiveness.
• Monitor online reviews and reputation management across platforms.
• Coordinate with the sales team to drive group bookings and events.
• Oversee inventory management and procurement processes for hotel supplies.
• Lead budget planning and financial reporting processes.
• Ensure compliance with health and safety standards.
• Develop and execute long-term strategic plans for property growth.

Requirements

Education

• Bachelor's degree in Hospitality Management or related field
• Master's degree preferred

Experience

• 5+ years of experience in hotel management

Technical Skills

• Budget Management
• Staff Training & Development

Soft Skills

• Leadership
• Customer Service Excellence

Certifications

• Certified Hotel Administrator (CHA)
• First Aid and CPR Certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience with Property Management Systems (PMS): Familiarity with leading PMS software such as Opera or Maestro.
• Knowledge of Revenue Management techniques: Ability to implement strategies to maximize revenue opportunities.

Benefits

• Competitive salary with bonuses
• Health, dental, and vision coverage
• Career advancement opportunities
• Flexible working arrangements
• Staff social events and activities

Company Culture

• Team Environment: We value collaboration and teamwork to create a positive guest experience.
• Commitment to Excellence: We are dedicated to providing the highest standard of service to our guests.
• Diversity and Inclusion: We embrace diversity and promote an inclusive culture in our workforce.