IT Support Technician

Job Description

As an IT Support Technician in Johannesburg, you will provide essential support to our IT infrastructure. Your main duties will include resolving user issues, maintaining software installations, and collaborating with various departments to enhance our technological capabilities. The ideal candidate will possess strong communication skills and a proactive approach to problem-solving.

Responsibilities

• Troubleshoot network connectivity issues and ensure reliable access.
• Assist in the development of IT support documentation and knowledge base.
• Participate in IT projects and initiatives as required.
• Ensure compliance with company IT policies and security standards.
• Help in the training of new IT staff members.
• Stay updated on the latest technologies and industry trends.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree preferred

Experience

• 2+ years of relevant IT support experience

Technical Skills

• Windows and MacOS
• Networking
• Office 365
• Remote Desktop Support

Soft Skills

• Customer Service
• Communication
• Problem-solving

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with ITIL Framework: Understanding of ITIL practices to enhance service delivery.
• Familiarity with Windows Server: Basic knowledge of server configurations and administration.

Benefits

• Competitive salary and performance bonuses
• Health, dental, and vision insurance
• Paid leave and holidays
• Opportunities for professional development

Company Culture

• Team Collaboration: We prioritize teamwork and collaboration to achieve our goals.
• Continuous Improvement: We encourage ongoing learning and development for all team members.
• Diversity and Inclusion: We embrace diversity and foster an inclusive environment.