IT Support Technician

Job Description

We are looking for a skilled IT Support Technician to join our team in East London. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring the smooth functioning of IT systems and addressing any technical issues that may arise. The ideal candidate will have strong troubleshooting skills and a passion for technology.

Responsibilities

• Provide customer support for IT-related issues via phone and email.
• Conduct problem-solving and diagnostics of IT systems.
• Work with third-party vendors for hardware repairs and upgrades.
• Monitor system performance and implement improvements.
• Assist in preparing IT reports and documentation.
• Maintain a positive relationship with users and staff to enhance service delivery.

Requirements

Education

• Bachelor's degree in Computer Science or Information Technology

Experience

• 3+ years of hands-on experience in IT support roles

Technical Skills

• Linux Systems
• Active Directory
• Remote Support Tools

Soft Skills

• Teamwork
• Adaptability

Certifications

• ITIL Foundation Level

Languages

• English: Fluent

Advantageous

• Experience with ITIL practices: Knowledge of ITIL principles and frameworks for IT service management.
• Familiarity with cybersecurity basics: Basic understanding of cybersecurity measures and best practices.

Benefits

• Performance bonuses based on metrics and reviews.
• Access to wellness programs and employee assistance.
• Work-life balance initiatives in place.
• Employee discounts on IT products and services.

Company Culture

• Inclusivity: We embrace diversity and inclusion in our workplace, ensuring every voice is heard.
• Employee Recognition: We acknowledge and reward hard work and dedication among our team members.