IT Support Technician

Job Description

We are looking for a dedicated IT Support Technician to help our clients with their technology needs. You will collaborate with a team of experts to resolve issues, implement solutions, and enhance our IT services. Excellent customer service skills are a must!

Responsibilities

• Diagnose and resolve technical issues with IT equipment.
• Assist with the installation and configuration of software applications.
• Perform routine maintenance on IT systems.
• Support users in understanding IT policies and procedures.
• Help maintain inventory of IT hardware and software.
• Coordinate with external vendors for repairs and services.

Requirements

Education

• Diploma in IT, Computer Science, or related field
• Bachelor's degree is advantageous

Experience

• 2+ years of experience in IT support roles

Technical Skills

• Windows OS
• Networking
• Hardware Troubleshooting
• Help Desk Software

Soft Skills

• Communication
• Customer Service

Certifications

• CompTIA A+ Certified
• Microsoft Certified: Modern Desktop Administrator Associate

Languages

• English: Fluent

Advantageous

• Experience with cloud services like AWS or Azure: Familiarity with cloud service management and support.
• Knowledge of cybersecurity practices: Understanding of network security principles and practices.

Benefits

• Competitive salary with performance bonuses
• Health insurance options
• Flexible work hours
• Opportunities for professional development

Company Culture

• Team-Oriented: We believe in a strong team culture where collaboration and support are key.
• Innovative Environment: Our workplace encourages creative thinking and innovation in technology solutions.
• Employee Growth: We invest in our employees' growth with training and development opportunities.