Tour Guide Specialist

Johannesburg FULL TIME R15,000 - R20,833 / Month
(R180,000 - R250,000 / Year)

Job Description

As a Tour Guide Specialist in Johannesburg, you will immerse yourself in the vibrant culture and history of the city. Our ideal candidate has a passion for storytelling and is adept at engaging diverse groups of tourists, ensuring they have a memorable experience while exploring key attractions.

Responsibilities

  • Collaborate with tour developers to refine tour experiences based on feedback.
  • Observe and adapt to the needs of different groups during the tours.
  • Maintain an up-to-date knowledge of cultural events, festivals, and new attractions.
  • Create a welcoming atmosphere that encourages repeat visits.
  • Document and report daily tour outcomes and guest feedback to management.

Requirements

Education
  • Grade 12 or equivalent qualification
  • Diploma in Tourism Management is preferred
Experience
  • 3+ years of experience in tour guiding or related fields
Technical Skills
  • Knowledge of local geography
  • Conflict resolution
Soft Skills
  • Cultural sensitivity
  • Teamwork
Certifications
  • Advanced Tour Guiding Certification
  • Safety Training Certification
Languages
  • English: Fluent
  • Zulu: Conversational

Advantageous

  • Previous experience in hospitality: A background in hospitality management or customer service is beneficial.
  • Valid Driver's License: Having a driver's license is a plus for transportation of guests if needed.

Benefits

  • Attractive remuneration package
  • Paid time off and holiday leave
  • Comprehensive health benefits
  • Opportunities for career advancement

Company Culture

  • Customer Focus: We prioritize our guests' satisfaction above all, ensuring great experiences.
  • Heritage Appreciation: We value and promote the rich cultural heritage of South Africa.
  • Inclusivity: We foster a diverse and inclusive environment for all employees.
Status: Closed