Tour Guide Specialist

Job Description

As a Tour Guide Specialist in Johannesburg, you will immerse yourself in the vibrant culture and history of the city. Our ideal candidate has a passion for storytelling and is adept at engaging diverse groups of tourists, ensuring they have a memorable experience while exploring key attractions.

Responsibilities

• Collaborate with tour developers to refine tour experiences based on feedback.
• Observe and adapt to the needs of different groups during the tours.
• Maintain an up-to-date knowledge of cultural events, festivals, and new attractions.
• Create a welcoming atmosphere that encourages repeat visits.
• Document and report daily tour outcomes and guest feedback to management.

Requirements

Education

• Grade 12 or equivalent qualification
• Diploma in Tourism Management is preferred

Experience

• 3+ years of experience in tour guiding or related fields

Technical Skills

• Knowledge of local geography
• Conflict resolution

Soft Skills

• Cultural sensitivity
• Teamwork

Certifications

• Advanced Tour Guiding Certification
• Safety Training Certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Previous experience in hospitality: A background in hospitality management or customer service is beneficial.
• Valid Driver's License: Having a driver's license is a plus for transportation of guests if needed.

Benefits

• Attractive remuneration package
• Paid time off and holiday leave
• Comprehensive health benefits
• Opportunities for career advancement

Company Culture

• Customer Focus: We prioritize our guests' satisfaction above all, ensuring great experiences.
• Heritage Appreciation: We value and promote the rich cultural heritage of South Africa.
• Inclusivity: We foster a diverse and inclusive environment for all employees.