IT Support Technician

Job Description

We are seeking an IT Support Technician to join our team in Bloemfontein. You will be responsible for troubleshooting, diagnosing, and resolving hardware and software issues while providing excellent customer support.

Responsibilities

• Provide exceptional customer service while resolving IT queries.
• Install and configure software applications for users.
• Keep hardware, software, and antivirus systems updated.
• Support remote users with their IT issues as required.
• Assist with IT projects and system migrations.
• Identify opportunities to improve IT processes.
• Participate in training and development initiatives.

Requirements

Education

• Diploma in IT or related field
• Cisco Certified Network Associate (CCNA) is advantageous

Experience

• 3+ years of comprehensive IT support experience

Technical Skills

• Troubleshooting Hardware
• Software Installation

Soft Skills

• Teamwork
• Time Management

Languages

• English: Fluent

Advantageous

• Mobile Device Management: Experience managing mobile devices and applications.
• Knowledge of Python or Scripting: Basic skills in scripting for task automation.

Benefits

• Comprehensive medical and dental plans
• Retirement fund contributions
• Flexible working arrangements
• Continuous learning and training opportunities

Company Culture

• Continuous Improvement: We believe in learning from experience and striving for improvement.
• Work-Life Balance: We prioritize the well-being and balance of our team members.
• Community Engagement: We engage with our local community for positive impact.