Technical Writer

Job Description

We are searching for a skilled Technical Writer to join our team in Durban. This role involves creating clear, concise, and engaging documentation for our software products, ensuring that complex information is conveyed effectively. The ideal candidate has a knack for translating technical jargon into user-friendly content and is familiar with various documentation tools.

Responsibilities

• Create technical documents for internal and external use.
• Engage with users to understand documentation needs.
• Research and verify technical information to enhance clarity.
• Maintain a consistent tone and style across all documents.
• Work with graphic designers to create visuals for documentation.
• Track and report on documentation project statuses.
• Attend workshops and training to improve writing skills.
• Implement best practices for content management and version control.

Requirements

Education

• Bachelor's degree in Technical Communication or related field

Experience

• 5+ years of experience in technical documentation

Technical Skills

• Technical Writing
• Content Management Systems

Soft Skills

• Critical Thinking
• Team Collaboration

Languages

• English: Fluent

Advantageous

• Experience with User Experience (UX) design principles: Knowledge of UX principles to better cater documentation to end-user needs.
• Familiarity with project management software: Experience with tools like JIRA or Trello to manage documentation workflows.

Benefits

• Comprehensive health and wellness benefits
• Retirement fund with generous company contribution
• Flexible working hours
• Opportunities for career training and growth

Company Culture

• Inclusivity: Diversity is at the core of our values. We welcome different perspectives and ideas.
• Work-Life Balance: We believe in supporting our employees with a balanced approach to work and life.
• Employee Recognition: We celebrate our employees' achievements and contributions regularly.