IT Support Technician

Job Description

We are seeking an IT Support Technician to join our dynamic IT team in East London. This role involves troubleshooting hardware and software issues, providing user support, and contributing to the overall IT goals of the company. Your technical expertise will be essential in maintaining effective systems and ensuring high-quality user satisfaction.

Responsibilities

• Participate in the planning and implementation of IT projects.
• Ensure all user data is backed up and recoverable.
• Conduct regular checks on system security and data protection.
• Act as a liaison between the IT department and end-users.
• Stay current with the latest technology trends and updates in the IT field.

Requirements

Education

• Bachelor’s degree in Computer Science or related field

Experience

• 3+ years in IT support or technical customer service

Technical Skills

• Remote Desktop Support
• Software Installation

Soft Skills

• Problem Solving
• Teamwork

Languages

• English: Fluent

Advantageous

• Experience with ticketing systems like Jira or Zendesk: Familiarity with managing IT support tickets effectively.
• Knowledge of basic programming or scripting: Ability to write simple scripts to automate tasks.

Benefits

• Competitive salary package
• Health and wellness benefits
• Opportunities for training and development
• Work-life balance initiatives

Company Culture

• Supportive Environment: We believe in fostering a supportive workplace where every team member is valued.
• Innovation Driven: We encourage creative thinking and innovative solutions to IT challenges.
• Continuous Improvement: Our team is committed to continuous improvement and professional growth.