IT Support Technician

Job Description

As an IT Support Technician in Johannesburg, you will play a crucial role in maintaining our company's IT infrastructure. Your responsibilities will include diagnosing and resolving hardware and software issues, assisting users with IT queries, and ensuring the smooth operation of all IT systems.

Responsibilities

• Respond to support requests in a timely manner.
• Monitor and maintain computer systems and networks.
• Conduct regular system checks to identify and resolve issues preemptively.
• Provide remote support to users as required.
• Participate in IT projects and initiatives as needed.

Requirements

Education

• Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified)

Experience

• Minimum 2 years of experience supporting IT systems

Technical Skills

• Hardware Troubleshooting
• Software Installation

Soft Skills

• Adaptability
• Customer Service

Languages

• English: Fluent

Advantageous

• Understanding of Virtualization Technologies: Experience with VMware or Hyper-V for virtual environments.
• Knowledge of Cybersecurity Principles: Understanding of basic cybersecurity measures and best practices.

Benefits

• Comprehensive health benefits and wellness programs
• Flexible working arrangements and remote work options
• Employee development programs and training opportunities
• Annual performance bonuses and salary reviews

Company Culture

• Team-oriented Environment: We thrive on collaboration and teamwork, ensuring everyone contributes to our success.
• Innovation Driven: We seek innovative solutions and encourage creative thinking among our employees.
• Commitment to Excellence: We aim for high standards in providing IT support services to our clients.