Retail Store Manager

Job Description

We are looking for a passionate Retail Store Manager to join our team in Durban. The ideal candidate will oversee daily operations, drive sales, and ensure a top-notch customer experience while managing and mentoring store staff.

Responsibilities

• Ensure the store meets all health and safety regulations.
• Foster a team-oriented environment with open communication.
• Collaborate with upper management on strategic planning.
• Analyze competitive landscape and adapt strategies accordingly.
• Prepare and manage budgets efficiently.
• Support visual merchandising efforts to enhance the shopping experience.
• Utilize customer feedback to drive store improvements.
• Lead initiatives to promote community engagement.

Requirements

Education

• Matric Certificate or equivalent
• Diploma in Retail or Business Management is advantageous

Experience

• 5+ years of retail experience with at least 2 years in a managerial role

Technical Skills

• Customer Relationship Management (CRM)
• Point of Sale (POS) systems

Soft Skills

• Problem-solving
• Time Management

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Familiarity with e-commerce platforms: Experience with online sales strategies and e-commerce management.
• Multi-store management experience: Experience in managing multiple retail locations effectively.

Benefits

• Comprehensive health insurance plans
• Annual leave and sick leave benefits
• Flexible working hours
• Training and development programs

Company Culture

• Innovation and Creativity: We encourage innovative thinking and creative problem-solving across all levels of our organization.
• Diversity and Inclusivity: Our workplace is inclusive, valuing diverse perspectives and backgrounds.
• Open Communication: We foster an environment of open communication where feedback is valued and encouraged.