Computer Network Support Specialists

Job Description

We are in search of a Computer Network Support Specialist who is passionate about technology and dedicated to providing top-notch support to our clients. In this role, you will troubleshoot and resolve a variety of technical issues, ensuring our systems run efficiently and securely.

Responsibilities

• Serve as the first point of contact for network-related inquiries.
• Manage and resolve customer support tickets in a timely manner.
• Provide insights and feedback to improve service delivery.
• Ensure compliance with company policies regarding IT security.
• Engage in continuous learning to enhance technical knowledge.
• Coordinate with other departments for seamless service integration.
• Participate in training sessions to stay informed on new technologies.

Requirements

Education

• Degree or diploma in Information Technology preferred

Experience

• 3+ years of experience in technical support roles

Technical Skills

• VoIP Systems
• VPN Configuration
• Network Security Protocols

Soft Skills

• Adaptability
• Attention to Detail

Languages

• English: Fluent

Advantageous

• Knowledge of ITIL Framework: Understanding of IT service management principles.
• Experience in a fast-paced environment: Ability to perform under pressure in high demand situations.

Benefits

• Comprehensive health, dental, and vision insurance
• Retirement savings plan with company match
• Employee wellness programs
• Opportunities for continuous learning and development

Company Culture

• Diversity and Inclusion: We are committed to fostering a diverse workplace where everyone feels valued.
• Work-Life Balance: We prioritize work-life balance, offering flexibility to employees.