IT Support Technician

Job Description

As an IT Support Technician, you will support our clients by resolving technical problems and ensuring their IT systems run efficiently. We are looking for someone who is proactive and passionate about technology.

Responsibilities

• Handle client inquiries and walk them through the problem-solving process.
• Install and configure computer systems and applications.
• Document troubleshooting processes and outcomes meticulously.
• Help manage IT inventory and keep stock of resources.
• Implement software updates, patches, and maintenance routines.
• Ensure data security and privacy of client's information.
• Assist in network setup and management.
• Participate in IT projects and contribute new ideas.
• Actively resolve issues to ensure minimal downtime for clients.
• Educate users on safe operating procedures and best practices.

Requirements

Education

• Degree in Information Technology or a related field is advantageous

Experience

• 3+ years experience in IT support or troubleshooting roles

Technical Skills

• Linux Operating Systems
• Remote Support Tools

Soft Skills

• Interpersonal Skills

Certifications

• CompTIA Network+

Languages

• English: Fluent
• Sesotho: Basic

Advantageous

• Experience with VoIP systems: Understanding and hands-on experience with VoIP telephone systems.
• Knowledge of cybersecurity principles: Basic understanding of security protocols and practices.

Benefits

• Competitive salary package
• Medical aid contributions
• Retirement savings plan with employer match
• Opportunities for professional development and training

Company Culture

• Teamwork: We believe in collaboration and supporting each other to achieve our goals.
• Innovation: We encourage our team to innovate and embrace new ideas.
• Work-Life Balance: We value our employees’ needs and promote a healthy work-life balance.