Healthcare Administrator

Job Description

Join our team as a Healthcare Administrator and contribute to the smooth operation of our healthcare services in Cape Town. This role involves managing daily administrative tasks, ensuring compliance, and enhancing patient satisfaction by streamlining processes and improving service delivery.

Responsibilities

• Direct the administrative staff in daily operations.
• Ensure all patient records are accurately maintained.
• Develop and implement effective healthcare policies.
• Monitor patient satisfaction and improve service quality.
• Coordinate with insurance providers for claims processing.
• Lead projects to improve operational efficiencies.
• Train and mentor staff to enhance their performance.
• Act as a liaison for community health initiatives.

Requirements

Education

• Bachelor's degree in Health Services Management
• Master’s degree in Public Health is a plus

Experience

• 5+ years of experience in healthcare operations

Technical Skills

• Electronic Health Records (EHR)
• Quality Assurance

Soft Skills

• Leadership
• Interpersonal Skills

Certifications

• Fellow of the American College of Healthcare Executives (FACHE)
• Lean Six Sigma Certification

Languages

• English: Fluent
• Xhosa: Conversational

Advantageous

• Understanding of patient-centered care models: Knowledge of frameworks that prioritize patient preferences.
• Experience in healthcare marketing: Understanding of strategies to promote healthcare services.

Benefits

• Health, dental, and vision coverage
• Performance bonuses based on individual and team success
• Paid time off and holidays
• Employee assistance programs

Company Culture

• Innovation in Healthcare: We embrace new ideas and technologies that improve patient outcomes.
• Respect and Inclusion: We uphold a diverse workplace where every employee is valued.
• Work-Life Balance: We promote a healthy work-life balance to support our team members’ well-being.