IT Support Technician

Job Description

As an IT Support Technician in Bloemfontein, you'll be responsible for addressing technical issues and providing exceptional support to our users. You'll work closely with different teams to ensure the systems are operational and efficient. Ideal candidates should have a passion for technology and a knack for problem-solving. If you're looking to advance your career in IT support, we want to hear from you!

Responsibilities

• Monitor and maintain network systems and infrastructure to ensure optimal performance.
• Assist with backup and recovery processes as needed.
• Generate reports on support activities and user feedback.
• Participate in IT projects as required, contributing technical expertise.
• Conduct research on emerging trends and recommend improvements to IT practices.
• Foster a helpful and positive environment for IT support interactions.

Advantageous

• Experience in cloud technologies (AWS or Azure): Knowledge of cloud solutions for improving IT support.
• Ability to conduct basic training for users: Skill in training users on software tools and best practices.

Benefits

• Comprehensive health benefits including dental and vision
• Employee assistance programs
• Flexible working conditions
• Support for continuous education and certifications

Company Culture

• Innovation: We encourage innovative thinking and welcome new ideas to enhance our services.
• Professional Development: We invest in our employees' growth through training and development programs.
• Community Engagement: Our company values giving back to the community and participating in local initiatives.