IT Support Technician

Job Description

As an IT Support Technician, you will be at the forefront of our technical operations, providing valuable support to our team and clients alike. Your responsibilities will include diagnosing and resolving hardware and software problems, assisting users with technical inquiries, and maintaining client satisfaction through effective support strategies.

Responsibilities

• Coordinate with external vendors and service providers for IT equipment procurement and maintenance.
• Implement and support IT policies and procedures to enhance operational efficiency.
• Engage in continuous learning to stay updated with the latest technologies and IT support trends.
• Conduct regular system backups and ensure data integrity.
• Participate in team meetings to discuss ongoing projects and support performance metrics.

Requirements

Education

• Bachelor’s degree in Information Technology or Computer Science

Experience

• 3-5 years of hands-on experience in IT support roles

Technical Skills

• Linux
• Virtualization
• Remote Desktop

Soft Skills

• Adaptability
• Patience

Languages

• English: Fluent

Advantageous

• ITIL Foundation Certification: Understanding of IT service management practices.
• Experience with Cloud Services: Hands-on experience with cloud platforms like AWS or Azure.

Benefits

• Comprehensive medical aid coverage
• Performance-based bonuses
• Continuous learning and certification support
• Opportunity for career advancement

Company Culture

• Innovation Driven: We encourage innovative thinking and embrace new technologies in our operations.
• Supportive Atmosphere: We provide a supportive atmosphere that values employee contributions and feedback.