IT Support Technician

Job Description

As an IT Support Technician, you will play a vital role in helping our customers resolve technical issues and maintain their IT infrastructure. Your expertise will ensure the smooth running of daily operations, and you will collaborate closely with the technical team to provide efficient and effective support solutions.

Responsibilities

• Respond to email and phone inquiries from users promptly.
• Analyze and document user requirements for new IT installations.
• Assist with the deployment and configuration of new hardware.
• Create user manuals and FAQs to assist staff.
• Conduct regular backups and ensure data integrity.
• Participate in IT projects and contribute to system upgrades.

Requirements

Education

• Bachelor's degree in Computer Science, IT, or related field

Experience

• 3+ years of experience in a technical support role

Technical Skills

• Mac OS
• Helpdesk Software

Soft Skills

• Adaptability
• Teamwork

Certifications

• ITIL Foundation Certificate in IT Service Management
• Microsoft Certified: Windows Client

Languages

• English: Fluent

Advantageous

• Experience with IT project management: Experience in managing small-scale IT projects.
• Familiarity with scripting languages: Knowledge of scripting languages like Python or PowerShell.

Benefits

• Comprehensive medical aid with wellness programs
• Retirement savings options with company contributions
• Flexible hours and work-life balance support
• Access to continuous learning and training programs

Company Culture

• Work-Life Balance: We promote a healthy balance between work responsibilities and personal life.
• Team Celebrations: Regular team-building events and celebrations for successes are integral to our culture.
• Employee Recognition: We recognize and reward outstanding contributions from our employees.