Installment Agent

Job Description

The Installment Agent plays a vital role in managing customer accounts, ensuring payments are made on time, and assisting clients with payment issues. You will maintain accurate records and prepare reports on outstanding balances for effective account management.

Responsibilities

• Oversee the installment payment process and ensure compliance with policies.
• Handle disputes and resolve customer concerns promptly.
• Assist in developing strategies to improve collections performance.
• Train new team members on procedures and systems.
• Review payment plans for adjustments according to customer needs.
• Participate in team meetings to share insights and feedback.
• Continuously update knowledge of financial regulations affecting installment processes.
• Monitor and analyze payment trends to propose improvement strategies.

Requirements

Education

• High school diploma or equivalent
• Financial Services qualification is beneficial

Experience

• 2-4 years of experience in collections or related field.

Technical Skills

• Accounting Software
• CRM Tools

Soft Skills

• Negotiation Skills
• Customer Service Approach

Languages

• English: Fluent

Advantageous

• Bilingual Skills: Ability to communicate in additional languages is advantageous.
• Familiarity with Regulatory Requirements: Understanding the legal framework relating to financial service transactions.

Benefits

• Comprehensive benefits including healthcare and retirement savings.
• Generous leave policies.
• Training and career advancement opportunities.
• A supportive work environment.

Company Culture

• Continuous Improvement: We encourage an environment where team members can continually improve their skills and enhance their contributions.
• Work-Life Balance: We promote healthy work-life balance, providing flexibility where possible.