IT Support Technician

Job Description

We are looking for a skilled IT Support Technician to provide exceptional technical support to our staff and clients. The ideal candidate will have a strong understanding of IT systems and a knack for problem-solving.

Responsibilities

• Handle support tickets and resolve technical issues effectively.
• Install software and ensure proper systems functionality.
• Assist in network and server management.
• Create guides and FAQs for users.
• Ensure compliance with IT policies and procedures.
• Manage inventory of IT supplies and equipment.
• Provide support during hardware and software upgrades.
• Document resolutions and provide feedback to the team.

Requirements

Education

• Diploma in Information Technology or Computer Science
• Bachelor's degree in a related field is a plus

Experience

• 2+ years of technical support experience

Technical Skills

• Active Directory
• Remote Support Tools

Soft Skills

• Time Management
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Hands-on experience with cloud services: Experience with cloud platforms like AWS or Azure.
• Knowledge of cybersecurity practices: Understanding of basic security principles and practices.

Benefits

• Comprehensive medical insurance
• Opportunity for career advancement
• Flexi-hours and remote work possibilities
• Annual team-building events

Company Culture

• Employee Recognition: We celebrate the successes of our team members and recognize their contributions.
• Continuous Learning: Opportunities for training and professional growth are abundant.
• Diversity and Inclusion: We believe in creating a diverse workplace where everyone feels included and valued.